Support & Help

You tell HomeGenie which bill to lower, and we place a real phone call to your provider on your behalf. We reach the retention department, work through loyalty discounts, current promotions, and competitor pricing, then text you the result. You never have to sit on hold.

Yes. The assistant only shares the details needed to verify your account, and it never signs a new contract or agrees to terms on its own. If a representative proposes changes, it reports them back to you for approval — nothing is finalized without your say-so.

HomeGenie is a flat $9.99 per call — no percentage of your savings, ever. There's also a free tier with DIY tools, plus Pro and Family plans if you make calls regularly. You only pay when we actually place a call for you.

A single successful negotiation typically saves $20–$60 a month, which adds up to roughly $240–$720 a year. Your savings depend on your provider and current rate. Because you pay a flat $9.99, every dollar saved stays in your pocket.

Yes — it's an actual phone call with a natural-sounding voice, not an email or a chatbot. We navigate the phone tree, talk to a live representative, and negotiate in real time. You get a text summary with the outcome and a confirmation number.

Cable, internet, phone, and insurance are the most common. HomeGenie can also cancel subscriptions, dispute charges, book appointments, and get quotes from contractors. If it involves a phone call, it can usually handle it.

Rocket Money takes a percentage of your first-year savings, often 30–60%. HomeGenie charges a flat $9.99 per call, so a bigger win stays yours. HomeGenie is also built around making the calls you hate — not just bills, but cancellations, disputes, and appointments.

No. That's the entire point — we make the call for you while you do anything else. You just get a text when it's done, with the result and a reference number.

If the provider won't budge, the assistant ends the call politely and reports back — nothing is changed or signed. You're never locked into anything. You can always try again later when a promo is expiring or you have more leverage.

Yes. Tell it what to cancel — a gym, a streaming service, a free trial about to charge you — and it calls, stays firm through the retention offers, and confirms the cancellation. It gets you a confirmation number so you have proof.

Yes. HomeGenie can call your auto or home insurer to ask about available discounts, re-rate your policy, or dispute a charge. Premiums often drift up at renewal, and a quick call can bring them back down.

Most calls run about 5–15 minutes, depending on hold times and transfers. The difference is that you're not the one waiting — we handle all of it. You only spend the roughly 60 seconds it takes to start the request.

Yes. The free tier includes task and bill tracking, DIY negotiation scripts, a bank-statement scan, and a trial of call screening. You only pay the flat $9.99 when you want us to actually place a call for you.

Yes. HomeGenie only uses the information needed to complete the task you asked for and shares the minimum required to verify your account. It never hands over your full card number or Social Security number on a call, and you stay in control of what's approved.

Open the app, tell HomeGenie what you want done in plain language, and it takes care of the call. It takes about 60 seconds to start. Head to the get-it-done page to make your first request.